Financial Services: Innovating Under Uncertainty – Key Lessons for CIOs

Marc Gordon
Bank of America

Marc Gordon is Chief Information Officer (CIO) for Consumer and Corporate Staff Technology. He is responsible for partnering with multiple lines of business to deliver technology solutions to achieve their business growth, cost efficiency and customer delight goals. He is also responsible for the Global Delivery Center of Expertise which provides business process and technology services across the Bank and for the Bank’s information strategy to support quantitative analytics across lines of business. The combined operating budget for his team exceeds two billion dollars and includes 15,000 associates worldwide.

Gordon joined Bank of America in August 2004 with extensive retail industry experience from roles with retailers Best Buy, West Marine Products and The Timberland Company. He joined the Bank from Best Buy, a $24billion consumer electronics and entertainment company, where for the prior six years he served as Executive Vice President of Supply Chain and CIO and was a member of the operating committee. He also has ten years of consulting experience in technology and business operations including five years with Accenture.

Gordon earned his BA in Economics from Colby College in Waterville, Maine and his MBA in Information Systems from the Sloan School of Management at MIT in Cambridge, Massachusetts. He currently serves on the board of directors of PACER, a national organization that works to improve the lives of children with disabilities and their parents.

Gordon resides in Charlotte with his wife and son. He is an avid sailor and wine enthusiast.